SecurePass Manager Support

Last updated: September 1, 2026

Thank you for using SecurePass Manager. For help with app usage, issues, purchases, or subscriptions, please see the information below.

Frequently Asked Questions

Q. Where is my saved data stored?
A. Vault data is encrypted and stored locally on your device. SecurePass does not automatically upload your vault to its servers.
Q. Does the vault automatically sync between iPhone and Android?
A. Automatic cloud synchronization is not supported. Export an encrypted backup before changing devices or operating systems.
Q. How do I move my data when changing iPhone or Android devices?
A. You can use the same encrypted-backup procedure when moving between iPhones, between Android devices, or between iPhone and Android.
  1. On the old device, open SecurePass and select Settings → Export Backup.
  2. Enter your current master password, then save the generated JSON file in a secure location such as iCloud Drive, Google Drive, device storage, or a USB drive.
  3. Install SecurePass on the new device and complete initial setup using exactly the same master password as the old device.
  4. On the new device, select Settings → Restore from Backup and open the saved JSON file.
  5. Enter the master password used to create the backup, then confirm the restored item count and vault contents.
Restoring replaces any vault data already stored on the new device with the backup contents. Do not erase or dispose of the old device until you have confirmed the restored data on the new device. Passwords, cards, certificates, payment schedules, To Do items, and categories are included. Card security codes are excluded from backups for safety. Configure biometrics, notification permission, To Do notifications, and display preferences again on the new device. Purchases are not included in the backup; restore them through the app store where they were purchased. App Store and Google Play purchase status does not transfer between stores.
Q. Can my vault be recovered if I forget the master password?
A. Without biometric recovery configured, neither you nor the operator can recover it. Keep your master password and encrypted backups in a safe place.
Q. Can Face ID or fingerprint authentication replace the master password?
A. System biometrics help with unlocking and recovery. They do not replace the master password itself.
Q. Can SecurePass fill passwords in browsers and other apps?
A. The iOS version supports iOS Password AutoFill, and the Android version supports the Android Autofill Framework. On Android, open your device settings and select SecurePass Manager as the autofill service. Menu names may vary by device manufacturer and Android version.
Q. Is direct device-to-device transfer available?
A. Direct transfer is currently being prepared. For now, use encrypted backup export and restore.
Q. Where do I manage SecurePass Pro purchases and cancellations?
A. On iOS, manage the subscription through the App Store. After the Android version is released on Google Play, manage it through Google Play subscriptions.

Android Terms of Use

Read the Android Terms of Use

Contact

If you have a question or need support, please contact us by email. When possible, include your device model, operating system name and version, app version, and a short description of the issue.

L AND R TRADE STAGE LIMITED LIABILITY CO.
Email: matsumoto@landr.jp
Website: https://securepass.landr.jp/en.html

Privacy Policy

Please review our privacy policy here:

SecurePass Manager Privacy Policy